Account & Data Deletion Request

1. Through your employer

The fastest route is to ask your organisation's RMOS system administrator: they can close your user account directly from the management panel. Access to the App ends as soon as the account is closed.

2. Directly from RMOS

If you cannot reach your administrator, send a request to [email protected]. So that we can process it, please state:

• Your first name and surname
• Your Rmos Live username
• The name of the business (hotel) you work for
• Your request: delete the account / access the data / correct the data

After identity verification, your request is completed within 30 days at the latest and you are informed of the outcome.

Data that is deleted

• Your user account and permission definitions
• Your session and refresh tokens, including server-side records
• App preferences on your device — all removed when you uninstall the App

Data that is retained

Operational records of the hotel business (reservations, folios, accounting entries and the like) belong to the business rather than to your personal account, and remain in the business's database even after your account is deleted. In addition, records that legislation such as the Turkish Tax Procedure Law and the Turkish Commercial Code requires us to keep are retained for the statutory period (as a rule, 10 years).

Uninstalling the App

Deleting the App from your device removes the session tokens and preferences stored on that device; it does not close your server-side account. Follow the steps above to delete the account as well.