Account and Data Deletion Request
Last updated: 2026-09-18
Rmos POS user records are created in the RMOS POS management system of the business you work for. You can request deletion of your record and the personal data linked to it in either of the two ways below.
1. Through your business
The fastest route is your business's RMOS system administrator, who can close your user record directly in the management panel. Once the record is closed, your user code can no longer sign in to the App.
2. By contacting RMOS directly
If you cannot reach your administrator, send a request to [email protected]. So that we can process it, include:
- Your first and last name
- Your Rmos POS user code
- The name of the business (hotel or restaurant) you work for
- Your request: deletion of the record / access to data / correction
After your identity is verified, the request is concluded within 30 days at the latest and you are informed of the outcome.
Data that is deleted
- Your user record: first name, last name, user code and permissions
- The session on your device — closed when you sign out
- App preferences on your device — all removed when you uninstall the App
Data that is retained
Operational records that belong to the business (orders, bills, payments, folios and accounting entries) belong to the business, not to your personal record, and remain in its database even after your record is deleted. Records that legislation such as the Tax Procedure Law and the Turkish Commercial Code requires us to keep are retained for the statutory period (10 years as a rule).
Uninstalling the App
Deleting the App from your device removes the session and preferences kept on it; it does not close your record on the server. Follow the steps above to have the record deleted as well.